Frequently Asked Questions
Assisting you with your bridal, evening, and ready-to-wear inquiries.
How can I book a bridal appointment?
You can schedule a private consultation at one of our flagship boutiques in New York or Los Angeles directly through our 'Boutiques' page or by contacting the salon via telephone.
What is the standard lead time for bridal gowns?
Each Monique Lhuillier bridal gown is made-to-order. We typically recommend placing your order 6 to 9 months in advance of your wedding date to allow for production and meticulous fittings.
Do you offer international shipping for ready-to-wear collections?
Yes, we ship our ready-to-wear and accessories collections to most international destinations. Shipping costs and duties are calculated at checkout based on your specific location.
What is your return policy for online orders?
Ready-to-wear items purchased online may be returned within 14 days of delivery, provided they are in original condition with all tags attached. Please note that evening gowns and bridal pieces are often final sale or subject to specific restocking fees.
How do I ensure I select the correct size?
We provide a comprehensive size guide on each product page. As designer sizing can vary, we recommend comparing your measurements to our chart or contacting our personal shoppers for fit advice.
Can I customize a gown from the current collection?
Minor customizations, such as hem adjustments or neckline modifications, can often be accommodated during the fitting process at our flagship salons for an additional couture fee.